1. Overview

We want you to be completely satisfied with your purchase. If there’s any issue with your order, we’re here to help.

 

2. Damaged, Defective, or Wrong Items

  • If you receive a damaged, defective, or incorrect product, please contact us within 5 days of delivery through WhatsApp at ‪+91 8860100889‬ or email us at elaredecor.in@gmail.com
  • Once verified, we’ll arrange a replacement or full refund to your original payment method or as store credit — as per your preference.

 

3. Returns

  • Due to the fragile nature of our products and complexities of reverse logistics, we do not accept returns for reasons other than damage or defect.
  • Please ensure that the product is in its original packaging when returning.

 

4. Refund Process

  • After we receive the returned item, we’ll perform a quality check within 4–5 business days.
  • Approved refunds will be processed within 2–3 business days thereafter.
  • Refunds will be credited to your original payment method or issued as store credit, usable within 6 months.

 

5. Non-Returnable Items

Sale items, custom-made products, and gift cards are non-returnable and non-refundable.